Dwell · Turnaround time
Repair turnaround time, split by who was holding the unit.
Your customer's clock runs from the day the unit arrives. Some of those days it sat on your shelf, waiting for them to approve the quote. Some it waited for a supplier's parts. The rest was yours. Dwell keeps the three apart, from the day you create the record to the day the unit ships.
So when someone asks where the turnaround time (TAT) went, the answer is already written down, with times and who acted.
01 / Whose time it was
Customer, supplier or you.
At any moment a unit is waiting on one party. Every change of party is written to the quote's record, with the time and the reason. The unit page, the dashboard, the customer's link and the evidence pack all read from that same record, so they always agree.
- Waiting on the customer
- From the moment you send the quote until they approve or raise a query. Reminders go out on weekdays while it waits.
- Waiting on a supplier
- Counted while you have parts on order recorded, with what is on order and the expected arrival date. Once that date passes, the unit page says how many days overdue it is. Reminders to the customer pause while a supplier holds the unit.
- Waiting on you
- Teardown and quoting, unanswered queries, an expired validity date, a bounced email to the primary contact, and your own repair and inspection work. It is counted as plainly as the rest.
02 / Seven stages
Where the unit is, from received to shipped.
Alongside whose move it is, every unit sits in one of seven stages. One click moves it on, or back if it has to go back. Each move is on the record with its time.
- 01 Received
The unit is in the shop. The clock starts when you create the record.
- 02 Teardown & inspection
You tear the unit down, find the damage and write the quote.
- 03 Hospital
Sending the quote puts the unit on the hospital shelf. The customer sees it as on hold for their approval.
- 04 Waiting for parts
Moving the unit here puts it on a supplier, with what is on order and the expected arrival date.
- 05 In repair
Your repair work.
- 06 Final inspection & certification
Your final inspection and certification.
- 07 Shipped
The unit has left the shop and the clock stops.
03 / The dashboard
Longest approval wait first.
Every unit in the shop until it ships, longest approval wait first. Red past your threshold, which you set in days. Whose move it is, on every row.
Reports show the average calendar days from sending a quote to approval, by customer and by month sent. Withdrawn quotes are left out. Expired quotes count as still waiting.
The app's own screens, captured with example data for a fictional shop.
04 / The turnaround clock
Your turnaround starts at approval.
Each quote carries your turnaround in days after approval. When the customer approves on the link, their name and the time go on the record, and your turnaround starts from there. The evidence pack prints it next to the price and the validity date.
Here is how the split reads on one unit from the example data in our screenshots:
- Q-0007
Fuel boost pump, approved after 14 days on hold, then waiting on a supplier for an impeller and shaft seal kit.
Customer 14 d 3 h · suppliers 26 d 7 h · shop 23 h · example data, fictional shop
Not built yet: SLA reporting, multi-site rollup, ERP export. Dwell records the time. It does not yet score it against a contract.
05 / Questions
On turnaround time.
- Does Dwell stop the clock while a quote waits for approval?
- No. It counts the whole time the unit is in your shop and states whose time it was. The time spent waiting for approval is counted as the customer's.
- How is supplier time counted?
- Only while the unit is waiting on a supplier, with what is on order and when it is expected. Moving the unit to waiting for parts does this for you.
- Are weekends counted?
- Yes. Waits are counted in calendar days on your shop's timezone. Weekends only change the reminders: none go out on a Saturday or Sunday.
- Can I change whose move it is by hand?
- Yes. The unit page has a waiting-on control with three choices: customer, supplier or shop. Choosing supplier asks what is on order and the expected arrival. The change goes on the record like any other.
06 / Next
See it on your own units.
€490 per site, per month, plus VAT where it applies. Unlimited users. 14-day free trial, no card. Sign-up is by invitation: leave your details and Oliver sets up your shop by hand.